Business Process Improvement
Streamline to improve business performance
Having processes in your business gives you an advantage over your competitors. They enable you to delegate tasks so you can focus, without concern, on all factors of your business. Following a process gives you peace of mind knowing that your team has your back and will provide great customer service. Processes guide your team through a system that moves clients quickly through tasks streamlining operations.
Business processes are not set and forgot. They need to be easy for staff to access and used daily. It’s important they are updated regularly as your business evolves. If your processes haven’t been updated, your business could be suffering which will impact your business performance.
Lack of business processes can lead to;
- Customers complaining about being let down, poor quality or bad customer service.
- Team members frustrated and confused about how to complete their work.
- Workflows manually entered, duplicated or not complete.
- Bottlenecks occur causing productivity is reduced.
- Additional stress on staff as they struggle to meet deadlines.
- Ex-staff taking knowledge and new staff taking longer to train.
Listening & strategising to understand your business
Business process improvement is where we trial and evaluate your current systems. We communicate with you to understand problems and develop solutions. We look for inefficiencies and gaps that appear when your business grows or adapts. We redesign processes to improve efficiencies, enhance workflows, transition new staff and streamline customer interactions. The types of processes we can assist you with are Customer Service, Sales Flow, Operational, Finance, Management hierarchy.
1. Discovery
The discovery phase is an introduction to your business. During this phase, we discover your pain points and your objectives. Both desired and current processes are discussed to understand how they will improve your business. Key staff are involved to communicate outcomes, responsibilities and implementation.
3. Analyse
Once a plan has been agreed upon, we move into the analyse phase. During this phase, we determine how tasks are currently done. We look at when frustration occurs, duplicate workflows and where the process can be streamlined.
5. Implement
Once the development stage is complete, the process is ready for implementation. The documents are saved so they are easily accessible to your team. We will help with training to ensure a smooth transition for your business.
2. Plan
The planning phase is where we map out clear expectations of the business process improvement. We set goals, timelines and who is responsible for the different aspects of the process. Your key pain points will be summarised so the team is focused on the objectives.
4. Develop
The development phase is done in conjunction with the analyse phase. We take into consideration data collected and communication with your team. The process is documented and tested with your key staff to ensure a streamlined workflow.
